
Frequently Asked Questions
WHAT DOES IT COST TO HIRE YOU?
Our packages start at $650 for smaller local parties, and can increase depending on your guest count, location, add-ons and service requirements. We are event professionals who pride ourselves in providing a great experience and customer service at a competitive rate. Please send us a message and we’ll be happy to work with you!
HOW DO YOU TAKE PAYMENT?
We regularly accept cash, credit card, Zelle, Venmo, and PayPal. Each order will include a detailed invoice, and normally you can pay our invoice via mobile or desktop.
WHAT AREAS DO YOU SERVE?
We include a travel fee as part of any quotation. Naturally, the farther away you are from Los Angeles the more costly it will be. But we are happy to travel to you if you are in California, Nevada, or Arizona. In another state? Just shoot us a message!
FOR DELIVERY ORDERS, IS SHIPPING INCLUDED?
We quote shipping costs as part of your order. Please order early to avoid using expensive rush services!
WHAT IF I NEED TO CANCEL A RESERVATION?
A 50% deposit is required to reserve your date, fully refundable until 7 days prior to your event date. No refunds will be issued on deposits for cancellations made within 7 days of the reserved event date. You may choose to use your initial deposit for a future event or order within 1 year.
WHAT IF I AM NOT SATISFIED WITH MY DELIVERY ORDER?
We offer our freshness guarantee that means you will receive 100% of your order in fresh and useable condition. If you received a damaged order we will be happy to discuss a full replacement or refund. Please contact us directly via email or phone with details about your order.
WHAT CUSTOMIZATION SERVICES DO YOU OFFER?
We’ll consider a customization request for just about anything! Please browse our website to get a feel for things like logos, stickers, balloons, colors, flavors, etc. If you didn’t see something, just send us a message and we’ll be happy to discuss with you.
DO YOU CHARGE TAX?
Yes, in California event services are taxable and your quote will include sales tax as part of the total. There is no tax on packaged cotton candy and popcorn, woohoo!